CASE STUDY: CF Systems

Based in Cornwall IT company CF Systems received support from our Coaching for High Growth Programme in order to manage its rapid sustained growth.

Once we started to recruit more people and to attract new clients I realised the business had outgrown itself and I needed to properly gear-up for expansion. That’s when I turned to the Coaching for High Growth Programme

History

From its base in Redruth, CF Systems already employs 18 people providing IT support to clients across the South of England. Having participated in the Coaching for High Growth Programme since 2010, the company is set to open a second site in Devon in order to meet increased demand for its services.
Graham Bray founded CF Systems in 1992, partly out of a keen interest in computer systems but also
because he felt businesses were not being adequately supported to fully exploit emerging technologies.

Action

Oxford Innovation business coach Alan Street drew on his career in the global technology sector and his own experience of running a business to support Graham and his team. Alan commented: “CF Systems enjoyed very steady growth for a number of years so it was important we safeguarded the technical expertise that had served the business so well. We did some team-building at all levels of the business to ensure that from the outset, everyone understood and shared the same goals.

Result

One of the outcomes from CF Systems’ participation in the Coaching for High Growth Programme has seen Graham himself take on a slightly different role within the company: “I’m very clear now that my focus should be on running the business, empowering my team to deliver for our clients on a day to day basis,” he said. “As demand for our services continues to grow we are starting to expand geographically so these are very exciting times for CF Systems.

I am extremely grateful for all of the support we have received from Oxford Innovation, especially Alan who has become such a trusted friend and adviser.” CF Systems is just one of more than 400 Cornwall-based businesses to have participated so far in the Coaching for High Growth Programme. Since the launch of the programme in 2009, Oxford Innovation’s clients have created more than 1,470 new jobs, safeguarding an additional 680.