Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We publish research-based reviews of casinos not on GamStop for UK readers, and we read every message that arrives. Below you will find what we can help with, what sits outside our remit, how long a reply usually takes, and where to turn if your issue is with a casino account rather than with something we have written.
Email is the fastest route to us
Write to us at [email protected]. We aim to reply within two working days, Monday to Friday, UK time. We do not operate a telephone line or a live chat desk, so email is the only channel we monitor.
A few lines of context will get you a faster and more useful answer. Where relevant, please include:
- The page or review you are referring to, and the date you read it
- The casino brand involved, if any
- What you expected to find and what you actually found
- Screenshots or terms-and-conditions extracts, if you are flagging an offer that looks wrong
Please do not send us account numbers, passwords, card details, copies of identity documents or anything else a casino would use to verify you. We have no need for them and no way to act on them.
What we can and cannot help with
| We can help | We cannot help |
|---|---|
| Correcting a bonus figure, wagering requirement or term we have published | Releasing a withheld withdrawal or overturning a casino's decision |
| Explaining how a rule such as maximum bonus bets or bonus cashout limits generally works | Opening, closing or verifying an account on your behalf |
| Telling you which of our pages covers a topic you are researching | Chasing a KYC or source-of-funds check with an operator |
| Taking your suggestion for a brand or subject to review | Advising on tax, legal matters or your personal finances |
| Pointing you to UK support services and blocking tools | Removing you from GAMSTOP or shortening an exclusion period |
If your problem is with a casino, start with the casino
We are an independent publisher, not an operator, an ombudsman or a regulator. If a payout is delayed, a bonus has been voided or an account has been frozen, the sequence that gets results looks like this:
- Raise it with the casino's own customer support, in writing, and keep the thread.
- Escalate through the casino's formal complaints procedure — most publish one in the terms and give a deadline for a final response.
- If the site holds an overseas licence, such as one issued in Curaçao, check the licence footer for the named dispute body and submit the complaint there with your evidence.
- Only then tell us, so we can note it in our research on that brand.
Casinos not on GamStop are not licensed by the UK Gambling Commission, so the protections that apply to Great Britain-licensed sites — including GAMSTOP registration and the UK complaints escalation route — do not apply to them. Accepting British customers is not the same as being authorised to serve Great Britain. That distinction matters most when something goes wrong, because your remedy runs through the overseas regulator rather than a British one. We explain this in more depth in our guide to the best non GamStop casinos.
How we treat commercial messages
Some of the links on this site are commercial, and we may earn a commission when a reader opens an account through them. That relationship does not buy a position in our rankings and it does not soften a review. If you are an operator or affiliate manager writing to us, please say so in the first line.
We will consider adding a brand to our research list, correcting factual details about an existing listing, and clarifying bonus terms. We will not accept payment for a rating, remove a documented drawback, or publish supplied copy as if it were our own. Requests of that kind are declined without further correspondence.
Reporting an offer that does not match what we published
Bonus terms change often, and the headline figure is rarely the whole story. The welcome offers we list — for example Betmica's 570% up to £5,700 with 270 free spins, Kikibet's 350% up to £5,555 with 300 free spins, or Betninja's £1,000 bonus with 100 free spins for new players — are advertised figures from the operators, valid for new accounts, subject to a minimum deposit, wagering requirements, maximum bonus bet caps and an expiry date set by each site. Free spins are usually restricted to named slots and winnings from them often carry their own cashout limit.
If you find that the live terms differ from what we show, tell us which number is wrong and where you saw the correct one. We check the operator's own terms page before amending, and we date the change. Our listings were last fact-checked on 26 September 2026.
The same applies to payments. Whether a site genuinely supports GBP accounts, debit card deposits, bank transfers, e-wallets, PayPal, Paysafe vouchers or cryptocurrency varies by brand and sometimes by country, and currency conversion can quietly cost you on a euro-denominated account. If a method listed on our site did not work for you from the UK, that is exactly the kind of report we want — it is more reliable than an operator's own marketing.
What we cover, so you know where to direct your question
- Bonuses — welcome and deposit bonuses, free spins, no-deposit offers, cashback and loyalty rewards, plus the wagering requirements, game contribution rates and expiry dates attached to them.
- Payments — minimum deposits, fees, processing times, withdrawal limits, identity verification and source-of-funds checks.
- Games — slots and progressive jackpots, live dealer blackjack, roulette and baccarat, software providers, RTP and volatility, and how all of it behaves on mobile.
- Sports and esports betting — pre-match and in-play markets, accumulators, bet builders, cash-out, free bets with minimum qualifying odds, and shared casino and sportsbook wallets, which several of the brands we list operate alongside their casino.
- Player protection — self-exclusion tools, deposit and loss limits, and blocking software.
If you need support rather than an answer
If gambling has stopped being something you control, please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on their website. GAMSTOP lets you exclude yourself from all British-licensed online gambling sites for six months, one year or five years, and it cannot be reversed before the period ends. Because sites without a Great Britain licence are outside that scheme, device-level blocking software is the practical backstop for many people.
Gambling is entertainment that costs money. It is never a way to make an income or recover a loss, and no site — including any we list — can be described as completely safe.
Whatever the reason you are writing, a short, specific message gets the best answer. Send it to [email protected] and a member of the editorial team will read it and come back to you.